Shipping & Refund Policy

1. Shipping Overview

We ship to addresses across the United States. Orders are fulfilled through our trusted fulfillment partners, and items in the same order may occasionally ship separately depending on where they are produced or warehoused. You are not charged extra when an order ships in more than one package.

2. Rates & Delivery Estimates

Shipping is free on orders over $50. Below that threshold, shipping is calculated at checkout based on your delivery address and the items in your cart, and the exact amount is shown before you pay.

• Standard Shipping — typically 5–7 business days after dispatch.
• Express Shipping — typically 2–3 business days after dispatch.

Estimated delivery windows appear at checkout and in your order confirmation email. Business days exclude weekends and US public holidays, and delivery estimates do not include the order processing time described below.

3. Order Tracking

Once your order ships you will receive a tracking link by email. You can also follow an order's progress at any time from your order history. If an order ships in multiple packages, each one gets its own tracking information.

4. 2-Hour Cancellation Window

After your payment is verified, your order enters a 2-hour hold period before it is sent to our fulfillment partners. During this window you can cancel the order yourself from your account and receive a full refund, with no questions asked and no restocking fee.

Once the hold period ends, your order is submitted for fulfillment and can no longer be cancelled — the returns process in section 5 applies instead.

5. Returns & Refunds

If you are not satisfied with your order, contact our support team within 30 days of delivery and we will send you return instructions. Please keep the original packaging where possible.

Approved returns are refunded to your original payment method within 5–10 business days of us receiving the returned item. Refunds are issued through Stripe, so the time it takes to appear on your statement depends on your bank or card issuer. Partial refunds may apply where an item is returned used, damaged, or with missing parts for reasons not caused by us.

6. Damaged or Defective Items

If an item arrives damaged or defective, contact us within 7 days of delivery and include photos of the item and its packaging. We will arrange a replacement or a full refund at no additional cost to you, and you will not be asked to pay return shipping.

7. Non-Returnable Items

Some items cannot be returned unless they arrive damaged or defective. This includes personalized or made-to-order products, and items sold as final sale. Where an item is non-returnable, that is stated on its product page before you buy.

8. Contact Support

For any shipping, cancellation or refund question, email us at support@shobley.com. Include your order number so we can help you faster.